Last updated: July 2026
At Loewle, we are committed to providing an exceptional shopping experience. Your satisfaction is important to us, and we strive to ensure every order meets your expectations. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the terms outlined below.
30-Day Return Guarantee
We offer a 30-day return guarantee. You may request a return, exchange, or refund within 30 days from the date your order is delivered.
Return Eligibility
To be eligible for a return, exchange, or refund, the item must:
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Be unused, unworn, and in its original condition.
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Be free from damage caused by improper use, misuse, or handling after delivery.
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Include all original tags, accessories, manuals, inserts, and, whenever possible, the original packaging.
We reserve the right to refuse returns that do not comply with these eligibility requirements.
How to Request a Return
To initiate a return, exchange, or refund, please contact our Customer Support team using the official contact information available on our website.
To help us process your request efficiently, please provide:
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Your order number.
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A brief explanation of the reason for your request.
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Clear photographs of the item if it is damaged, defective, or incorrect (if requested by our support team).
Once your request has been reviewed, we will provide you with detailed instructions regarding the return process.
Refund Process
After your returned item has been received and inspected, we will notify you of the outcome of your request.
If your refund is approved, it will be issued to the original payment method used for the purchase.
Please note that financial institutions and payment providers may require additional processing time. Refunds generally appear within 5–10 business days, although this timeframe may vary depending on your bank or card issuer.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 30 days of delivery.
Following a review of your claim, we will, where appropriate:
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Provide a replacement at no additional cost; or
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Issue a full refund to your original payment method.
To facilitate the evaluation of your request, we may ask you to provide photographs of the item and its packaging.
Return Shipping Costs
If the return is required because:
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The product arrived damaged;
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The item is defective;
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You received an incorrect product due to our error.
Loewle will cover all reasonable return shipping costs.
For returns requested for reasons unrelated to product quality or fulfillment errors—such as a change of mind, ordering the wrong size, or other customer-related reasons—the customer may be responsible for the return shipping costs unless otherwise required under applicable consumer protection laws.
Non-Returnable Items
For hygiene, safety, and legal reasons, certain products are not eligible for return or refund, including but not limited to:
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Gift Cards.
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Downloadable digital products.
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Items marked as Final Sale, Non-Returnable, or Non-Refundable at the time of purchase.
Order Cancellations
Orders may be cancelled only before they have entered our processing or shipping stage.
Once an order has been processed for dispatch or shipped, cancellation is no longer possible. In such cases, the order will be subject to this Return & Refund Policy.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or any aspect of your purchase, our Customer Support team will be pleased to assist you.
At Loewle, we are dedicated to providing a shopping experience that is reliable, transparent, and customer-focused. We appreciate your trust and remain committed to resolving any concerns promptly and fairly.