Frequently Asked Questions
Find answers to the most common questions about shopping with Loewle.
Orders
How do I place an order?
Simply choose your preferred products, select the appropriate size, add them to your cart, and proceed to checkout by following the on-screen instructions.
Can I change or cancel my order?
Orders may be modified or cancelled before they enter processing. Once an order has been shipped, changes or cancellations are no longer possible.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information whenever tracking is available.
Shipping
How long does shipping take?
Orders are typically delivered within 8–14 business days after processing.
Do you ship internationally?
Yes. We deliver to many countries worldwide. Available shipping options will be displayed during checkout.
What if my order is delayed?
Occasionally, delays may occur due to customs clearance, weather conditions, or carrier operations.
Products & Sizing
How do I choose the correct size?
Please refer to our Size Guide before placing your order.
Do your products have stretch?
Yes. Most of our activewear is made with premium stretch fabrics.
Will the product color look exactly like the photos?
Slight variations may occur depending on your screen settings and lighting conditions.
Returns & Refunds
What is your return policy?
You may request a return, exchange, or refund within 30 days of receiving your order.
How long does it take to receive a refund?
Approved refunds are generally processed within 5–10 business days.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Is it safe to shop on Loewle?
Yes. All payments are processed securely through trusted PCI DSS-compliant providers.
Product Care
How should I wash my activewear?
Machine wash cold with similar colors on a gentle cycle.
Customer Support
How can I contact Loewle?
You can reach our Customer Support team using the contact information available on our website.
What are your customer service hours?
Monday to Friday, from 9:00 AM to 5:00 PM (GMT/BST).