Last updated: July 2026
At Loewle ("we," "us," or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from our online store.
By accessing our website or placing an order, you agree to the terms of this Privacy Policy.
Data Controller
Loewle
123 High Street
London, NW1 6XE
United Kingdom
Privacy Contact
Email: support@loewle.com
Personal Data We Collect
We may collect the following information that you voluntarily provide:
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information (processed by third-party payment providers)
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Order history
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Customer support communications
We also automatically collect certain information, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Date and time of access
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Cookies and similar technologies
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Website usage and browsing behavior
How We Use Your Information
We process your personal data for the following purposes:
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Processing orders and payments
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Shipping and delivering products
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Managing customer accounts
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Responding to customer inquiries
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Handling returns, exchanges, and refunds
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Preventing fraud and unauthorized activities
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Improving our website, products, and services
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Sending marketing communications, where you have given consent
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Complying with legal, tax, and regulatory obligations
Legal Basis for Processing
Where applicable, we process your personal data based on the following legal grounds:
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests
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Your consent
You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Sharing Your Information
We only share your personal data when necessary to operate our business and provide our services.
This may include:
Payment Processing
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Shopify Payments
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PayPal
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Apple Pay
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Google Pay
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Credit and debit card providers
Shipping & Delivery
Depending on your location, we may use carriers such as:
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Royal Mail
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Evri
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DHL
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UPS
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DPD
Store Platform
Our online store is hosted by Shopify, which processes certain personal data required to operate our website and fulfill your orders.
We never sell, rent, or trade your personal information to third parties.
Payment Information
All payment information is processed securely through PCI DSS-compliant payment providers.
Loewle does not store complete credit card numbers or banking information on its own servers.
Shopify Hosting
Our website is hosted by Shopify.
Shopify may process and store your personal information on secure servers located in the United Kingdom, the European Union, Canada, the United States, and other jurisdictions where Shopify operates.
International Data Transfers
Because we use international service providers such as Shopify and payment processors, your personal data may be transferred to countries outside your country of residence.
Whenever such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfill legal, contractual, and operational requirements.
Typical retention periods include:
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Order and transaction records: up to 10 years
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Customer accounts: until deleted by the customer
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Customer support communications: up to 24 months
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Marketing data: until consent is withdrawn
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Server logs: up to 30 days
Cookies
We use cookies and similar technologies to:
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Operate our website
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Maintain shopping cart functionality
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Remember user preferences
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Improve website performance
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Analyze website traffic
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Deliver personalized advertising where consent has been provided
When you first visit our website, you will be presented with a cookie consent banner allowing you to manage your cookie preferences.
Essential cookies required for the operation of the website are used without additional consent where permitted by law.
Your Rights
Depending on applicable law, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your personal data
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Restrict processing
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Request data portability
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Object to processing
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Withdraw consent at any time
To exercise any of these rights, please contact us at:
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Although no method of transmission over the internet is completely secure, we continuously work to maintain industry-standard security practices.
Children's Privacy
Our website and products are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or our services.
The most current version will always be available on this page and becomes effective immediately upon publication.
We encourage you to review this Privacy Policy periodically.