Last updated: July 2026
Please read these Terms of Service carefully before accessing or using the Loewle website. By visiting our website or placing an order, you agree to be bound by these Terms.
1. Scope
These Terms of Service govern your access to and use of the Loewle website, including all purchases, orders, and services provided through our online store.
By placing an order with Loewle, you acknowledge that you have read, understood, and agreed to these Terms.
2. Formation of the Contract
By submitting an order through our website, you are making an offer to purchase the selected products.
After your order is placed, you will receive an automatic order confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.
A binding sales contract is formed only when:
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Your order has been accepted by Loewle; or
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Your order has been dispatched.
If we are unable to fulfill your order due to product unavailability, pricing errors, suspected fraud, or any other legitimate reason, we reserve the right to cancel the order and issue a full refund for any payments received.
3. Prices and Product Availability
All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.
Prices include applicable taxes where required by law.
Although we strive to ensure that all product information, descriptions, and prices are accurate, errors may occasionally occur. We reserve the right to correct pricing errors, update product information, or cancel affected orders before shipment.
Product availability may change without prior notice.
4. Payment Methods
Payment is required at the time of purchase.
We accept secure payment methods available at checkout, including:
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Shopify Payments
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
All payments are processed securely through certified third-party payment providers.
Loewle does not store complete payment card information on its servers.
5. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery time is 8–14 business days, depending on your destination and shipping carrier.
Delivery estimates are provided for convenience and are not guaranteed. Delays caused by customs, weather conditions, transportation providers, or other circumstances beyond our control may occur.
Additional information is available in our Shipping Policy.
6. Returns, Exchanges, and Refunds
Customers may request a return, exchange, or refund within 30 days of receiving their order, subject to the conditions described in our Return & Refund Policy.
Items returned must comply with our eligibility requirements.
Refunds will be processed to the original payment method after the returned item has been inspected and approved.
7. Product Information
We make every reasonable effort to ensure that product descriptions, images, colors, specifications, and pricing are accurate.
However, actual product colors may vary depending on monitor settings, lighting conditions, and manufacturing tolerances.
Minor differences do not constitute product defects.
8. Warranty
Consumers are entitled to all statutory rights provided under applicable consumer protection laws.
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team as soon as possible.
Where appropriate, we will provide a replacement, repair, or refund.
9. Limitation of Liability
Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.
To the fullest extent permitted by law, Loewle shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the relevant order.
10. Intellectual Property
All content available on the Loewle website—including text, images, graphics, logos, icons, product descriptions, videos, designs, and trademarks—is the exclusive property of Loewle or its licensors.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
11. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
By using our website, you consent to the processing of your information as described in that policy.
12. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Any updates become effective immediately upon publication on this website.
The version published at the time an order is placed will apply to that purchase.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the United Kingdom, without prejudice to any mandatory consumer protection rights applicable in your country of residence.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts, unless otherwise required by applicable consumer protection legislation.
14. Contact Information
Loewle
123 High Street
London, NW1 6XE
United Kingdom
Customer Support
Email: support@loewle.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT/BST)
We are committed to providing outstanding customer service and will be happy to assist you with any questions regarding these Terms of Service or your order.